Please see the note at the end of the page regarding our shopping cart system if you run into any ordering problems. You can always call us e-mail us your order if that's easier for you.
We have an on-line catalog of many of the
items we carry in our brick & mortar shop, but really
only a fraction of them as it would impossible to list
everything. You'll find our fabric, threads,
embellishments, accessories and gift items in the
on-line catalog. We don't plan to ever add the entire
store inventory to it. We do not have a real-time
inventory system. With over 130 threads alone it would
simply take to much time to ring up a customer, whether
they were in our shop or we are mailing an order. Think of
how much fun it would be to stand behind a customer buying
120 colors of DMC floss and us having to scan every single
skein and you get the idea.
If you wish to order something not currently
in the on-line catalog you can use the form at the bottom
of this page, use our Manual Order
form, put that information in the "Special Instructions"
when you checkout, or give us a call. We try to keep a
good portion of these items in stock, although with the
amount of product we carry it's impossible to have
everything in stock all the time.
Prices in the online catalog are subject to
change and we reserve the right to charge the new price so
your order total may be different from the online receipt.
We try to keep the site as up-to-date as we can but that's
not always possible. Often when we re-order items prices
have gone up and we don't know that in advance. If that is
not acceptable to you, please note that in the Special
Instructions or give us a call to confirm a specific
The shopping cart is secure and you can send us your credit card information securely over the Internet. If you're still concerned, you can check out by selecting "CC on file with NIAH" under the credit card options and then call us to give us your information. That way we get the order and you can get us the details later. If you've not used our on-line catalog before we suggest you also read our Ordering Information page, which has details about using the cart, estimated shipping costs, etc.
Selecting one of the following items or categories will allow you to order from the on-line catalog. If you want the search the website for something like a thread number, use the Search feature on the left of this page. Several catalog items (fabric, books, embellishments and designers) will not show up in that search because they are in their on searchable databases. Click on the appropriate link to search those types of items.
a) If you use an iOS device we've had better luck with FireFox for iOS than Safari. Sometimes Safari will not add items to the cart.
b) If you add something to the cart and get an error 404, page not found, click on one of the View Cart buttons to see if it did get added.
c) If you attempted to add items and the cart shows up as empty, add them again and they should show up. We're finding that occasionally we're seeing empty carts on the first attempt to add to a cart and then it appears to be OK. If it is still empty, let us know what page you were trying to add items from. You can always put a note in the Comments section about something you were unable to add to the cart and we'll handle it that way.
d) We have also has reports of not being to add from some of the thread pages. For threads, you can also use the search box on the thread page below.
If you run into an error you can't work around, you can make a note in the comments or send us an e-mail with info on what you were trying to do, what page you were on, the browser you use and your OS. Even better, if you can also send us a screen snapshot or photo that is most helpful.
If you prefer, you can always call us to place your order over the phone or just e-mail us your list and we can handle your order that way. We appreciate your patience while we try to work out the kinks in a much more complicated system of interactions.
© 2003-2020 Needle In A Haystack - All rights reserved
Last update January 16, 2020